From how to connect your phone to your car to how to use the remote air control, we’re here to answer your questions and bring joy to your connected app experience.
For more information about Honda Connect please read our list of frequently asked questions.
In case you didn’t find what you were looking for, please contact Honda Connect Customer Care on 0800264663 between Monday - Friday 8:30am - 6:00pm (NZT) or by visiting your local Honda Store.
With Honda Connect, you can connect to your Honda vehicle on selected models like never before. With just a couple of taps, you can turn the lights on and off, remotely lock the doors, geo-locate your car, and check your fuel level all without stepping into your car. All controlled through the innovative Honda Connect app which is available for iOS and Android.
Yes, internet data is required for app usage, however you might need to split between phone data and vehicle data. Any internet data to/from the vehicle is included with Honda Connect, any data for the phone application will require the user’s own mobile device data.
The Honda Connect app is available for Apple and Android smartphones.
Only Honda Connect enabled vehicles can be linked to Honda Connect.
To link your vehicle to Honda Connect and activate connected services, please contact your local Honda Store.
If you did not request for a Honda Centre to activate connected services before you took delivery of the vehicle, you will need to take the vehicle to a Honda Centre to link the vehicle to your Honda Connect account and activate connected services.
You can use Honda Connect without linking your vehicle and activating connected services, however you will only have limited functionality of the app and will not be able to access or use any remote vehicle features available on the app.
If you have the Honda Connect application and can use remote vehicle features, then connected services are activated.
If you are not the original owner of the vehicle, then you should contact Honda Connect Customer Care on 0800264663 or your local Honda Store to confirm the connected vehicle activation status as soon as possible as location tracking and data collection may be turned on.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select the `Wall Paper Setting’ icon
4. Select the image source to update the wallpaper (Camera, Photo Library or Saved Photos Album)
5. Trim the picture and tap ‘Done’
6. Tap ‘Submit’ to change the wallpaper
Unfortunately, Honda Connect is currently only available in English in New Zealand.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select ‘General Settings’
4. Select ‘Push Notification Setting’ to update the push notification settings on Honda Connect.
No. Your email address is the primary link with your vehicle. If you want to change your email address, you will need to create a new Honda Connect account using your new email address and contact a Honda Store or Honda Connect Customer Care on 0800264663 to link your vehicle to the new email address.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu` (top left trigram icon)
3. Select ‘Emergency Contact’ in the side bar menu.
4. Click ‘Edit’ button
5. Update your Emergency Contact Details.
6. Tap ‘Submit’ to update.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu` (top left trigram icon)
3. Select ‘Car Profile’
5. Click ‘Edit’ button
6. Tap ‘Insurance Company’ to generate a list of registered insurance companies
7. Select your insurance company from the list, or tap ‘Add’ to input your insurance company if it is not available on the list.
8. Tap ‘Submit’ to add
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select ‘General Settings’
4. Tap ‘PIN Setting’
5. Select ‘Turn on Touch ID/Face ID’ or ‘Change PIN’
6. Enter PIN for new/change setting
7. Tap ‘OK’ to finish setting
You can enable or disable the conditions for Geofencing mode and Speed alert. Follow the below given steps:
3. Enable or disable ‘Geofencing Mode’ and ‘Speed Alert’
Images are indicative and used for illustration purposes only.
You can enable and also disable the warning system notifications. Please follow the below given steps:
3. Select ‘Warning System’
For safety reasons, if the Airbag Deployment has been detected, an alert notification will still be sent even if you have turned OFF the warning system.
Images are indicative and used for illustration purposes only.
Follow the below given steps to learn how to set up a notification to alert if someone is driving out of the geofencing range setting conditions.
Follow the below given steps to learn how to set up a notification to alert if someone is driving out of the speed range setting conditions.
1. Navigate to the Honda Connect Main Page
2. Select the ‘Quick Settings’ icon (top right cog wheel icon
3. Select ‘Speed Alert’.
4. To set up a new notification to alert you if someone is driving out of the speed range setting conditions, tap the ‘+’ icon (top right on the ‘Speed Alert’ screen).*
5. To set up the speed alert setting:
1. Set the speed range (from 2 to 249 km/hr)
2. Set the alert running timer (maximum 10 minutes)
3. If you want the speed alert always on, slide the ‘Always On’ button to activate (when activated the ‘Always On’ button will then change to a green colour).
6. The ‘Always On’ feature means the feature is activated 24/7. If ‘Always On’ is selected it means you cannot select individual days. As an example you could set the alert to run Monday - Friday 9-5, however if you select ‘Always On’ it overrides your setting and will alert you anytime of the day and any day.
7. Set the ‘Start / End’ time for when the speed alert is activated.
8. Set the Days for when the speed alert is activated
9. Tap ‘Save’ to record condition.
10. The ‘Speed Alert’ page will now display your speed alert setting conditions (the button will also turn to a green colour to denote the speed alert setting is activated).
No, the app is currently not available for Apple Watches in New Zealand.
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Once the menu is open select the ‘Logout’ button on the bottom of the side menu.
Simple. It’s just like any other app you can download and create an account.
If you would like to use the remote vehicle features available on the app, you will need to link your Honda Connect enabled vehicle to your account to activate connected services.
You can contact a Honda Store to link your vehicle to your account.
Users can download Honda Connect from the app store for both Android and iOS. Once you register an account with your username and password, you can start using the app.
Currently, Honda Connect is available in New Zealand for: ZR-V. Moving forward from May 2023 all new models will come with Honda Connect.
Vehicle information, such as location, ignition status and battery status, takes up to 3 minutes to update if it has changed. Availability of this information is dependent on vehicle model and capability.
No. There is no integration between the Honda connect app and the Civic Type R ‘Honda LogR’ app.
To help preserve your vehicle's battery life, the TCU (Telematics Control Unit) will go into sleep mode if the vehicle has not been started in the past 7 days or the battery voltage becomes low. Once the car is turned back on Honda Connect will start working.
This feature requires you to link your Honda Connect enabled vehicle to your Honda Connect account to activate connected services. If your vehicle is then involved in a serious collision where an airbag deploys, a Honda Connect Customer Care agent will initiate a voice call to the phone number recorded on your Honda Connect account.
If you answer our call, you can request that the agent assist with contacting emergency services on your behalf. If our call is not answered after 3 attempts, the agent will contact Emergency Services and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
In a road accident where your airbags are deployed or impact sensors are triggered, the Honda Connect Customer Care agent will initiate a voice call to the phone number recorded on your Honda Connect account.
If you answer our call, you can request that the agent assist with contacting emergency services (ambulance, fire and/or police) on your behalf.
If our call is not answered after 3 attempts, the agent will contact the police and provide them with your vehicle’s location information.
In the event of airbag deployment, a notification will get sent promptly to the Honda Connect Customer Care agent.
Accident information available on the web console for the Customer Care Centre:
- Customer information (name and number)
- Emergency contact information (name and number)
- Honda Roadside Assist Information
- Accident status (incident time, detection type)
- Vehicle information (VIN, Model, Colour)
- Driver and passenger seat belt status
In a road accident where your airbags are deployed or impact sensors are triggered, the Honda Connect Customer Care agent will initiate a voice call to the phone number recorded on your Honda Connect account. If our call is unanswered after 3 attempts, the agent will contact the police and provide them with the vehicle’s location information
You are responsible for the costs associated with the emergency services, unless any emergency services membership or government concession applies.
Yes, provided the airbags are deployed.
Auto Collision Detection works on any mobile network in New Zealand. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.
If the airbags are deployed but we do not receive the notification (for example where there is no coverage), the in-vehicle communication device will reattempt to connect. If coverage is still not available then the in-vehicle communication device will cease attempts to reconnect.
You can review maps of the available network coverage here:
- One NZ - https://one.nz/network/coverage/
- Spark NZ - https://www.spark.co.nz/shop/mobile/network/
In the event of airbag deployment, the airbag deployment messages will be displayed in the Honda Connect app.
In the event of airbag deployment, you will:
3. After you tap ‘Car Status’, ‘Airbag’ will display ‘Deployed’ (with an orange airbag icon on the vehicle image).
4. After you tap ‘Detail’, the airbag deployment message will display.
Images are indicative and used for illustration purposes only.
Honda Connect enables seamless accessibility and connectivity to your Honda.
The key features of the app allow you to:
1. Remote air control, to ensure your cabin's climate is comfortable before you even get moving.
2. Locate your car in a busy car park by turning on its headlights and taillights
3. Lock and unlock your car doors remotely from anywhere
4. Monitor your fuel levels without having to go into the car
5. Easily find your vehicle's recent location (Subject to GPS reception)
6. Review details from your 25 latest trips
7. Set your geofencing radius for extra peace-of-mind. If driving is detected outside your radius, you will be alerted.
8. Receive notifications if airbags are deployed, battery voltage is low or if security alarms are activated.
9. Set a speed alert and automatically receive updates if exceeded.
10. Access to emergency services and roadside assist contacts in times of need
And much more.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select ‘General Settings’
4. Select ‘Push Notification Setting’ to update the push notification settings on Honda Connect.
Here are some possible reasons why, but this list is not exhaustive and there could be other vehicle mechanical related reasons (for example no fuel in vehicle):
1. The key is inside the vehicle
2. Remote engine start/stop command can be activated only 2 times consecutively. User must use the vehicle key to start the engine manually after that, which will then allow the user to use the remote command again.
3. Vehicle is not in ‘IG OFF’ condition
4. Shift position is not at ‘P’ position
5. Vehicle battery is low
6. The doors, bonnet or boot is open
7. Vehicle alarm is going off
The engine will run for 10 minutes.
No. When activating the climate control feature remotely, the engine runs for 10 minutes. This cannot be extended.
It is possible to activate the engine start/stop with the climate control on/off feature.
1. Navigate to the Honda Connect Main Page
2. Tap the ‘Engine start/stop’ icon
3. The Honda Connect App will use mobile authentication. Enter your PIN code or biometric authentication (Face ID or Touch ID). The feature will be locked if you input your PIN incorrectly 5 times. Note: the first time you are using the remote feature, you must set your authentication method (located in the General Settings on the Side Menu).
4.The server will respond and illustrate ‘Success’ after authentication. Note: it should take approximately 20 seconds for the server to respond.
5. After authentication success, the remote command can be conducted and temperature can be set in the range of High, Medium or Low.*
6. The engine start time with climate control ON will be set to 10 minutes. Starting time will be counted down automatically until the engine has stopped.
7. The Remote engine start/stop command can be activated only 2 times consecutively. Note: If Remote engine start/stop command is activated 2 times consecutively, it will not be able to be used a third time via the Honda Connect App. You must use your vehicle key to start the engine manually and then the remote feature will again be available via the Honda Connect App
8. To stop the engine, the above process will need to be repeated.
9. If the car is started manually by your vehicle key, the engine will NOT be able to be stopped via the Honda Connect App for safety reasons. Only stopping the manual engine by vehicle key will be allowed.
Images are indicative and used for illustration purposes only.
The headlights and taillights will flash for 30 seconds using the remote light feature.
If there is no telecommunications mobile network coverage where your phone or vehicle is located, you may see an error message when you try to use a remote feature on the Honda Connect app. Where there is low telecommunications mobile network coverage, remote features may work but with a delay, depending on the network signal strength.
Learn how to operate the remote lights on/off feature.
1. Navigate to the Honda Connect Main Page
2. Tap the ‘Lights’ icon
3. A message will appear ‘Tap to turn on light’
4. The server will respond and illustrate ‘Success’ after authentication. Note: it should take approximately 20 seconds for the server to respond.
5. The server will respond and illustrate ‘Success’. Note: it should take approximately 20 seconds for the server to respond
6. When the remote light is activated both the headlight and tail light will turn on and continue blinking for 30 seconds. Then it will turn off automatically.*
7. Remote activated light will be switched off when you unlock the vehicle door.
Images are indicative and used for illustration purposes only.
Yes, all doors including boot can be unlocked from the Honda Connect remote lock and unlock feature.
Honda Connect Customer Care can only operate some remote connectivity commands (such as remote lock/unlock, lights on/off) at user’s request (once their identity is verified).
Learn how to operate the remote lock/unlock feature on the Honda Connect app.
1. Navigate to the Honda Connect Main Page
2. Tap the ‘Lock/Unlock’ icon. The ‘Lock/Unlock’ function can activate all doors including the boot.
3. To assure the command was conducted by the user, the Honda Connect App will use mobile authentication.
4. Enter your PIN code or biometric authentication (Face ID or Touch ID).
5. The function will be locked If you input your PIN incorrectly 5 times.
6. The server will respond and illustrate ‘Success’ after authentication. Note: it should take approximately 20 seconds for the server to respond.
7. The remote Lock/Unlock command will be conducted after authentication has succeeded.*
8. On the Honda Connect Main Page, when the car is unlocked the ‘Lock/Unlock’ icon will be a ‘green colour’. When the car is locked the icon will be a ‘dark blue’ colour.
9. To lock the doors, the above process will need to be repeated. Note: the first time you are using the remote function, you must set your authentication method (located in the General Settings on the Side Menu).
Images are indicative and used for illustration purposes only.
No. This is due to the ownership verification function.
No.
You can check the current level of fuel on the Honda Connect app.
The ‘Vehicle Overview’ display illustrates vehicle information such as the current level of fuel, total range, warning system status (on/off) and the inside temperature of your vehicle.*
Images are indicative and used for illustration purposes only.
You can locate your vehicle using the 'Find My Car' feature on the Honda Connect app.
1. Navigate to the Honda Connect Main Page
2. Tap the ‘Find My Car’ function *
3. To ensure the command was conducted by the Honda Connect app user, The Honda Connect app will use mobile authentication (Pin setting or Face ID).
4. Tap ‘Update’ to update the latest location and car**
5. The green pin on the map represents the location of your smartphone (activated with Honda Connect)
6. The red pin on the map represents the car location
Images are indicative and used for illustration purposes only.
The Honda Connect Trip log feature enables you to record your journey information.
A journey is logged after the vehicle has travelled over (1km) and the engine is then switched off.
The route can be viewed on a map, the distance, time taken, and average speed can all be retrieved.
Yes. The driver's trip journey can be shared on various social media platforms such as Instagram, Twitter and Facebook. Follow these step by step instructions.
1. Navigate to ‘Driving Behaviour’ icon located on the Quick Function Bar
2. Select ‘Trip Log’
3. Select the ‘Recent Trip’ you wish to share on social media
4. Add subject and caption on selected recent trip
5. Tap ‘Save’, ‘Delete’, or ‘Mark as favourite’
6. Tap ‘Share’ to post on Instagram/Twitter/Facebook
7. Select image structure you wish to have on your social network application
8. Add image you want to post on your social network application
9. Tap the ‘Next’ button and select the social networking site you choose to post (Instagram/Twitter/Facebook)
Images are indicative and used for illustration purposes only.
Radius of the geofencing feature can be set from 0.4 km to 23 km and the frequency is 3 minutes.
A maximum of 6 Geofencing alerts can be set.
If you wish to delete a Geofencing setting, on the ‘Geofencing Mode’ page swipe left on the Geofencing setting you want to delete and tap ‘Delete’.
Honda Connect monitors a user’s vehicle 24/7 and will let them know whenever the alarm is triggered. So, if someone tries to break into your Honda, a notification will be triggered when a door lock is compromised/the door is forced open.
The Honda Connect app will give owners a notification if their alarm or airbag is deployed, battery low voltage or there are some warning lights on the dash.
The message inbox on the Honda Connect app can notify users of important information such as
- Information regarding recalls applicable to the vehicle
- Ownership verification reminders
- Vehicle safety notifications such as if; your alarm is going off, airbag is deployed, battery low voltage or warning lights are activated on the dashboard.
- Speed alerts (any time your car exceeds the speed threshold set by you)
- Geofencing alerts (any time your car enters or leaves a region set by you)
You must deactivate connected services for the vehicle by taking the vehicle to a Honda Store or deleting your Honda Connect account.
If you have more than one vehicle linked to your Honda Connect account, we suggest contacting a Honda Store to deactivate connected services for the selected vehicle. Deleting your account will deactivate connected services for all linked vehicles.
You should contact Honda Connect Customer Care or your local Honda Store as soon as possible to check if connected services is activated, as location tracking and data collection may be turned on.
Honda Connect Customer Care or your local Honda Store will provide instructions for deactivating connected services, which will involve taking the car to a Honda Store to deactivate the vehicle’s SIM.
Yes, you can download the app to more than 1 smartphone but only 1 phone can be logged in to an account at any time.
To keep your account and data secure, you will be prompted to enter your odometer reading as it appears on the vehicle dashboard to verify your vehicle ownership every month. Simply enter your odometer reading when prompted.
To keep your account and data secure, you are allowed to enter your odometer reading 5 times before verification fails. If it fails after 5 times, for security reasons some Honda Connect features will be partially suspended. You will need to enter the correct odometer reading to reverse the suspension.
Reminder messages will pop up to remind the user to verify their vehicle ownership before the monthly verification deadline.
Push notifications will be sent 4 times before the next monthly verification deadline.
1. 1st notification: 30 days before the verification deadline
2. 2nd notification: 14 days before the verification deadline
3. 3rd notification: 7 days before the verification deadline
4. 4th notification: on the verification deadline
If you do not verify your vehicle ownership before a verification deadline, some Honda Connect features will be partially suspended. You will need to enter the correct odometer reading to reverse the suspension.
In the chance that you forget your password, there are a few simple ways you can set up a new password:
1. For ‘Login with Facebook’ follow steps via the Facebook application.
2. For ‘Create Account’ by email follow steps as follows:
1. Go to ‘Start Page’
2. Tap ‘Forgot password’
3. Enter the email address used for the Honda Connect account and tap the ‘Submit’ button.
4. A confirmation message with a temporary password will be sent to the email for your new password setting.
5. Enter the verification code sent to the email and enter your new password to reset.
6. Tap ‘Submit’ to reset password
If you still require assistance, you can also contact Honda Connect Customer Care.
Follow the steps in order to change your password.
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select ‘General Settings’
4. Tap ‘Change Password’
5. Enter current and new password information (your password must contain at least 8 characters including both lower and upper case letters and contain at least 1 number).
6. Tap ‘Submit’ to save new password
Images are indicative and used for illustration purposes only.
To ensure the new vehicle owner can link the car to their own account and to stop the location tracking and data collection to protect your privacy, you must unlink the vehicle from your account and delete your profile from the app by calling Honda Connect Customer Care on 0800264663 between Monday - Friday 8:30am - 6:00pm (NZT) or by visiting your local Honda Store.
You can delete your Honda Connect account.
Yes. Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Side Menu’ (top left trigram icon)
3. Select ‘General Settings’
4. Select ‘Manage Account’
5. Select ‘Delete Account’
6. Tap ‘Next’
7. Select the most appropriate reason for your request
8. Tap ‘Next’
9. After the prompt ‘Are you sure you want to delete’, tap ‘OK’
10. After your Honda Connect Account Deletion Summary is displayed, tap ‘Delete Account’.
11. Enter the verification code that has been sent to your email address.
12. Tap ‘Submit’
13. A message will then appear informing you of the date your account will be permanently deleted.
14. Tap ‘Delete Now’
Please note that connected vehicle will be deactivated once you delete your Honda Connect account and you will not be able to use any remote vehicle features available through connected services
Alternatively, you can contact Honda Connect Customer Care for assistance.
Images are indicative and used for illustration purposes only.
The Honda Connect app is free to download. For more information on the price of connected services read more.
There is a complimentary period for connected services of three (3) years starting from the time your Honda Connect enabled vehicle is first linked to a Honda Connect account to activate connected services. This means:
1. If you request that a Honda Store activate connected services for your new Honda Connect enabled vehicle before you take delivery of the vehicle, the Honda Store will typically activate connected services for you when they register your vehicle as a new car; and
2. If you purchase a demo model or used Honda Connect enabled vehicle, the complimentary period may be much shorter than three (3) years because it would have started when connected services was first activated for the vehicle.
When this complimentary period expires, the owner may choose to continue receiving the connected services by paying the subscription fees payable at the time.
If the owner does not do so, the connected services will terminate, the vehicle will no longer be linked to the Honda Connect account, and the owner will only be able to use the basic features of the Honda Connect app (see the question If I have a vehicle with Honda Connect capabilities but I decide not to continue my connected services subscription after the complimentary period, what Honda Connect features will still be available to me on the app? for details).
There is a complimentary period for connected services of three (3) years starting from the time your Honda Connect enabled vehicle is first linked to a Honda Connect account to activate connected services. This means:
1. If you request that a Honda Store activate connected services for your new Honda Connect enabled vehicle before you take delivery of the vehicle, the Honda Store will typically activate connected services for you when they register your vehicle as a new car; and
2. If you purchase a demo model or used Honda Connect enabled vehicle, the complimentary period may be much shorter than three (3) years because it would have started when connected services was first activated for the vehicle.
When this complimentary period expires, the owner may choose to continue receiving the connected services by paying the subscription fees payable at the time.
If the owner does not do so, the connected services will terminate, the vehicle will no longer be linked to the Honda Connect account, and the owner will only be able to use the basic features of the Honda Connect app (see the question If I have a vehicle with Honda Connect capabilities but I decide not to continue my connected services subscription after the complimentary period, what Honda Connect features will still be available to me on the app? for details).
Several functions will still be available on the Honda Connect app. Features are as follows:
1. ‘Emergency Call’ feature; that will enable you to contact Honda Connect Customer Care, your selected Honda Store, police, ambulance, insurance and Honda Roadside Assist
2. ‘Location Search’ feature will be available with the following functions:
1. Favourites: Set your favourite places
2. Honda Store: Find nearest Honda Store
3. Fuel Station: Find a fuel station near your mobile phone’s location
For further information regarding Honda Connect, call Honda Connect Customer Care on 0800264663 between Monday - Friday 8:30am - 6:00pm (NZT)
Yes. You can contact Honda Connect Customer Care via the Honda Connect app.
Follow the steps illustrated below:
1. Navigate to the Honda Connect Main Page
2. Navigate to the ‘Quick Function Bar’
3. Tap the emergency call ‘SOS’ icon (on the bottom left hand side of the Quick Function Bar)
4. Select the ‘Honda Call Store’ icon. This button will directly link to Honda Connect Customer Care.
If you’re an eligible customer^ and require emergency roadside services, please call 0800246632 from anywhere in New Zealand. This service is available 24 hours a day, 7 days a week.
Eligible customers^ can also contact Honda Roadside Assist via the Honda Connect app.
Follow the steps illustrated below:
1. Navigate to the ‘Quick Function Bar’
2. Tap the emergency call ‘SOS’ icon (on the bottom left hand side of the Quick Function Bar)
3. Select the ‘Honda Roadside Assistance’ icon. This button will directly link to Honda Roadside Assistance.
^Honda 5 Year Premium Roadside Assist is only available as part of the 5 Year Unlimited KM Warranty Product. Terms and Conditions apply.
Images are indicative and used for illustration purposes only.